SAP Knowledge Base Article - Preview

3523307 - Inbound Emails Failing when using object types Opportunity, Lead, Sales Quote, or Sales Order: Invalid Channel Error

Symptom

  • Outbound email messages sent from Sales Cloud V2 are successful
  • However, Inbound Emails Fail when using object types Opportunity, Lead, Sales Quote, or Sales Order
  • Inbound Monitoring shows message "Invalid Channel"


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Environment

  • SAP Sales Cloud Version 2.1.0
  • SAP Service Cloud Version 2.1.0

Keywords

inbound email failure, invalid channel error, SAP Sales Cloud, outbound email, inbound message error, email channel, Opportunity, Lead, Sales Quote, Sales Order, groupware, email communication, 2FA, SAP Influence site, email channel configuration, invalid channel  , KBA , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , Problem

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