Symptom
You notice Account Notes only shows the last Account Note even when there are more than one note.
Environment
- SAP Business ByDesign
- SAP Cloud for Customer
Reproducing the Issue
- Go to Business Analytics work center.
- Go to Design Data source view.
- Search for "Opportunity Notes"(C4C) or " All Activities with Predecessor Opportunities"(ByD).
- Add notes to view.
- You will view only the last account note.
Cause
This is the expected behavior of the system.
Resolution
As per the current design of the data source , we only see one latest note displayed.
Currently we do not have any other data source that shows all the notes in the account.
It would be a new requirement. You can raise a request in the customer influence site:
SAP Customer Influence
< https://influence.sap.com/ >
Keywords
Account Notes; Account note; , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem
Product
SAP Business ByDesign all versions