3523442 - "Buy Course" Displayed for Self-Assigned Course Instead of "Start Course" on Learning Plan

A self-assigned course is showing "Buy Course" button on Learning Plan instead of "Start Course" button even though the price is set to 0.

SAP SuccessFactors Learning

1. Create an item with price is 0 and set the purchasing option other than 'No Charge'
2. Associate a Library to the item.
3. User self-assign the item > It shows 'Start Course' button on Learning Plan
4. Admin removes the associated Library from the item
5. Now it shows 'Buy Course' button on user's Learning Plan

The system cannot find the exact price if the associated libraries were removed from the item after user did self-assignment.

This leads to the system needing to complete the charging process, resulting in the display of "Buy Course" button instead of "Start Course".

There are 2 solutions:

• Set the Purchasing Option in Item > Purchasing tab to 'No Charge'.

Or

• Add back the libraries to the item which the affected users can access.

Rules for Finding Prices for Multiple SAP SuccessFactors Learning Currencies

Buy Course, Start Course, Self-Assignment, Course Price, No Charge, Learning Plan , KBA , LOD-SF-LMS-ITE , Items , Problem