SAP Knowledge Base Article - Public

3523476 - I-9 Compliance Form Not Triggering in SAP SuccessFactors Onboarding

Symptom

The I-9 compliance form is not triggered for the candidate in SAP SuccessFactors Onboarding.

Environment

SAP SuccessFactors Onboarding

Cause

jobInfo.country-of-company is not enabled 

Resolution

I-9 function checks jobInfo.country-of-company  field. This field is not enabled and the check cannot determine whether the new hire is from USA or not. 

Please follow the steps:

  1. enable jobInfo.country-of-company  field from Manage Business Configuration
  2. give permission of this field to permission role OnboardingBpeAdmin
  3. refresh odata metadata cache
  4. try a new candidate or restart the process

Keywords

 I-9 Compliance Form, Not Triggering, country of company, OData API Metadata Refresh, I9 , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions