3523491 - Errors when previewing PDF document for SAP21 FI Customer Invoices - SAP S/4HANA Cloud Public Edition

The following errors occur when previewing PDF document for SAP21 FI Customer Invoices:

• Output Management could not generate the requested PDF document.
• Form template name can't be initial.
• Output Management could not generate the requested PDF document.
• Could not retrieve the PDF document from the Output Management.

SAP S/4HANA Cloud Public Edition

1. Test the SAP21 FI customer invoice print preview in the Create Correspondence app.
2. Encounter the errors mentioned in the Symptom part.

For correspondence type SAP21 (FI Customer Invoice) in the Create Correspondence app, there is a new feature introduced in new CE2408 release, see: Printing of Customer Invoices in Financial Accounting (FI) | SAP Help Portal.

The configuration steps for this application should be done in the app Output Parameter Determination per the guidance from the following link:

• Configuring the Output of FI Customer Invoices

• Printing of Customer Invoices in Financial Accounting (FI) | SAP Help Portal 
• Configuring the Output of FI Customer Invoices

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SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions