SAP Knowledge Base Article - Public

3523494 - The fields on the Australian TFN form are blank - Onboarding

Symptom

On the Australian Tax File Number Declaration compliance form, the following fields are not being populated as expected. The data was captured/confirmed during the Provide Personal Data step:

  • Surname or family name
  • First given name
  • Date of Birth
  • Employee's E-mail Address
  • Address (Line1)
  • Suburb/Town
  • State/Territory
  • PostCode
  • What is you tax file number (TFN)?

Environment

SAP SuccessFactors Onboarding

Cause

  1. Field "address2" field is not enabled in "Manage business configuration" > homeAddress
  2. The external user (candidate) doesn't have "view" and "edit" permission of this "address2" field

Resolution

  1. Go to "Manage Business Configuration"
  2. Find homeAddress
  3. Enable "address2" field
  4. Save
  5. Make sure the external user (candidate) has view and edit permission of this "address2" field

Keywords

TFN form, Australia Compliance Form, homeAddress, address2, Invalid property names, Manage Business Configuration , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions