3523515 - Integrating Credit Note/Credit Memo In Sales Process

Integrating Credit Note document management in Collection work center for sales processes. 

SAP Cloud for customer 
Sap ERP
S4HANA

The credit notes/credit memos are normal fiscal document issued by customer in favor of their customer to reduce his/her debit, for example for returns of goods or wrong prices or missing discounts into the original invoices.
They are fiscal documents exactly as an invoice, but with opposite signs. For this reason it must be considered as invoices with negative sign and reduce the customers' payable amounts.

The interface on S/4 side doesn't limit the document type, so from a technical point of view it should be possible to replicate credit memo request to S/4.

However this is not a standard scenario, so any mapping issues need to be solved on a project basis and replication from S/4 to C4C is not supported.

https://community.sap.com/t5/crm-and-cx-blogs-by-members/create-follow-up-documents-for-c4c-ticket-in-ecc/ba-p/13327097

Credit memo , debit memo , Credit note , Invoice , C4C invoice ,ERP S4hana , Sales Documents . , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem