3523517 - Unable To Create Service Order

User is unable to create new Service Order or find any configurations related to Service Order in the system.

SAP Service Cloud Version 2

There are two ways in which issue can be observed:

• Scenario 1:
• 1. Go to User Profile.
  2. Click on Settings.
  3. Under All Settings, search for 'Service Order'.
  4. Notice that no results are returned.
• Scenario 2:
• 1. From the Navigation Menu, go to Service Order Workcenter.
  2. Notice that there is no option to create (+) new Service Orders or a refresh icon on the OWL screen.

Issue can occur due to the following reasons:

1. Incorrect or Missing Authorization for the user.
2. Feature not enabled in the tenant.

1. If it is the first case as mentioned above, in order to configure and create Service Orders in the system, user must be assigned to the below Business Service and Apps:
   • sap.crm.service.serviceOrderService - Service Order (Business Service)
   • sap.crm.service.serviceOrderService - Service Orders (App Name)
   • sap.crm.service.serviceOrderService - sap.crm.serviceorderservice.uiapp.serviceOrderAdmin  (App Name)
2. If it is the second case as mentioned above, after adding the necessary Services and Apps in Business roles, if the Service Order is still not accessible in the system, then a request needs to be raised to SAP via a Case to activate the Service Order feature in the system.

SAP Help Documentation - Service Orders

Service Order, Configuration, Activate, Create , KBA , CEC-CRM-SRVO , Service Order for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem