Symptom
In Message Center, sender's name is displayed as 'From: "undefined"'.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Recruiting Management
Cause
RBP permission is missing for the user.
Resolution
RBP Permission:
Add the below permission to the user:
Manage Permission Roles > [Permission Role] > Permission settings > Permission... > Employee Data > Email
Once this permission is enabled, please carry out an OData API Metadata Refresh.
See Also
Implementation Guide - Using the Message Center
Keywords
message, center, name, sender, undefined, mail, permission, Employee data, email, sf, rcm , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
SAP Knowledge Base Article - Public