SAP Knowledge Base Article - Public

3523572 - Sender's name displayed as 'undefined' in Message Center - Recruiting Management

Symptom

In Message Center, sender's name is displayed as 'From: "undefined"'. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Recruiting Management

Cause

RBP permission is missing for the user.

Resolution

RBP Permission: 

Add the below permission to the user:

Manage Permission Roles > [Permission Role] > Permission settings > Permission... > Employee Data > Email

Once this permission is enabled, please carry out an OData API Metadata Refresh.

See Also

Implementation Guide - Using the Message Center

Keywords

message, center, name, sender, undefined, mail, permission, Employee data, email, sf, rcm , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting 2605