SAP Knowledge Base Article - Preview

3523777 - How To Organize and Manage Filter Queries in Case Work List

Symptom

You would like to understand how to organize and manage your filter queries in the case work list, so you can perform the following actions:

  • Adjust the sequence in which the filters are displayed;
  • Select which filters will be shown or will be hidden;
  • Edit the label of a custom filter;


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

SAP Service Cloud Version 2, V2, Version 2, SAP Service Cloud, Cases, Case, Filter, Filters, Queries, Query, How To, Organize, Adjust, Sequence, Show, Hide, Hidden, Shown, Label, Name, Edit, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , CEC-CRM-CZM , Customization for SAP Sales/Service Cloud , How To

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