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SAP Knowledge Base Article - PreviewSymptom
You are trying to set a filter on the Case ID field, but only the description in the Case ID field can be filtered, not the ID itself.
The expectation is to filter on the ID of a particular case.
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Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
Case ID, filter, description, ID, Analytics for SAP Sales/Service Cloud, Builder tab, Display ID, magnifying glass, ID and Description, search. , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , How To
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