Symptom
You are unable Delete Territories in Sales and Service Cloud V2
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Click on Navigation Menu
- Go to Territories
- There is no Delete button in List view as well as Detailed view
- Also in POSTMAN:
DELETE: https://<tenanturl>/sap/c4c/api/v1/sales-territory-service/salesTerritories/<territoryuuid>
Returns:
{"error": {"message": "The delete operation is not allowed for the entity salesTerritory.","target": "{salesTerritory}"}}
Cause
Territories are Master Data objects.
Resolution
This is the current system behaviour.
Keywords
KBA , CEC-CRM-TER , Territory for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0