SAP Knowledge Base Article - Public

3523829 - You are unable Delete Territories in Sales and Service Cloud V2

Symptom

You are unable Delete Territories in Sales and Service Cloud V2

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Click on Navigation Menu
  2. Go to Territories
  3. There is no Delete button in List view as well as Detailed view
  4. Also in POSTMAN:

    DELETE: https://<tenanturl>/sap/c4c/api/v1/sales-territory-service/salesTerritories/<territoryuuid>

    Returns:
    {
        "error": {
            "message": "The delete operation is not allowed for the entity salesTerritory.",
            "target": "{salesTerritory}"
        }
    }

Cause

Territories are Master Data objects.

Resolution

This is the current system behaviour.

Keywords

KBA , CEC-CRM-TER , Territory for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0