3523844 - ISS-084: Values for settings graphuserid lead to duplication of identity for some employees.

When a user is being provisioned in Groupware Settings or when try to use a specific Email for the user, they get the following error : ISS-084: Values for settings graphuserid lead to duplication of identity for some employees.

SAP Sales and Service Cloud Version 2

The conflicted user with that particular email address is used/active in a different system.

Since identity validation works in cross-tenant mode, the error occurs. This is the expected behaviour.

Steps to Resolve:

• Execute "Clear Identity Settings" on the old user records.
• Completely delete the user record from the other system.

KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem