SAP Knowledge Base Article - Public

3523844 - ISS-084: Values for settings graphuserid lead to duplication of identity for some employees.

Symptom

When a user is being provisioned in Groupware Settings or when try to use a specific Email for the user, they get the following error : ISS-084: Values for settings graphuserid lead to duplication of identity for some employees.

Environment

SAP Sales and Service Cloud Version 2

Cause

The conflicted user with that particular email address is used/active in a different system.

Resolution

Since identity validation works in cross-tenant mode, the error occurs. This is the expected behaviour.

Steps to Resolve:

  • Execute "Clear Identity Settings" on the old user records.
  • Completely delete the user record from the other system.

Keywords

KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0