SAP Knowledge Base Article - Public

3523947 - Short Dump while Releasing Customer Invoice Request

Symptom

The system would crash while releasing a Customer Invoice Request.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing Work Center.
  2. Navigate to the Invoice Requests View.
  3. Search for the Customer Invoice Request.
  4. Choose Edit.
  5. Choose Release, then the system would crash.

Cause

No Document Numbering formats have been maintained for the "Customer Location" with value "Domestic Customer" in the Business Configuration.

  1. Open the Customer Invoice Request.
  2. Navigate to the Involved Parities Tab, it's notice the ID of the Seller as well as the Country maintained in the address. 
  3. Go to the Business Configuration Work Center.
  4. Navigate to the Implementation Projects View.
  5. Select the line of First Implementation.
  6. Choose Open Activity List.
  7. Select the Option All Activities.
  8. Search for Document Numbering Formats for Customer Invoicing.
  9. Choose Open.
  10. Choose the corresponding Define document numbering formats according to the specific country found in the above steps, or choose the Define document number formats for other countries/regions if none match.
  11. In the corresponding Document Numbering Formats, there is no such a document numbering rule for the condition of the customer invoice request.

Resolution

Please refer below help portal to maintain a valid document numbering format for the customer invoice request. Then no error would occur while releasing the customer invoice request.

Keywords

Release, Customer Invoice Request, Dump, Crash, No match found for the given context, GLO_PREFIX_ODN_TOP, Document Numbering Formats , KBA , AP-CI-CI-GLO , Cross-Country Extensions , Problem

Product

SAP Business ByDesign all versions