3524076 - 503: Service Unavailable Timed out waiting for tunnel to open for tunnelId account

Symptom

When sending a transaction from Ariba to ERP or S/4 HANA via SAP Integration Suite, Managed Gateway for Spend Management and SAP Business Network, the transaction goes to Retry status and the following error is triggered in Transaction Tracker:

Fault response received from: ANXXXXXXXXXXX-T for:ANXXXXXXXXXXX-T with Status: FAILED and ErrorResponse:XXXX Suggested Action : Please contact support with ErrorCode:CIG-PLT-00676.

When you download the error log, the following message is seen:

org.apache.cxf.transport.http.HTTPException: HTTP response '503: Service Unavailable Timed out waiting for tunnel to open for tunnelId account:///***' when communicating with https://ADDRESS_IS_SET_VIA.HEADER

Environment

SAP Integration Suite, Managed Gateway for Spend Management and SAP Business Network; Ariba integration with ERP or S4HANA

Product

SAP Ariba Procurement, cloud edition all versions

Keywords

503 Service Unavailable; Timed out waiting for tunnel to open for tunnelId account; Fault Response received from ANID for ANID; Fault response retry status; CIG-PLT-00676; Fault response received from: ANXXXXXXXXXXX-T for:ANXXXXXXXXXXX-T with Status: FAILED and ErrorResponse:XXXX Suggested Action : Please contact support with ErrorCode:CIG-PLT-00676; , KBA , BNS-ARI-CI-FND-PTL , Managed Gateway Platform , Problem

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