Symptom
On October 1st CET afternoon a second major outage of Recruiting Posting applications occured. Customer can experience the following symptoms :
Clicking on "Post job" and get "A server error has occurred"
Clicking on Manage Recruiting Posting and get "503 Service Temporary Unavailable".
"Post Job" and "Job Status Table completely disappeared.
Environment
SAP SuccessFactors Recruiting Posting
Resolution
Please see hereafter the current status of the investigation and resolution : Issue is now resolved since 9:57:20 CET. A full restore of our Database was performed and resolved the issue.
Current action from our Operation team is to work on the restoration of our backup database and to provide full RCA on the outage.
This KBA will be updated with further update.
Keywords
RPO, A server error has occured, error; 503 , KBA , LOD-SF-RPO-SYS , System Performance, Usability, Errors, Security , Problem