SAP Knowledge Base Article - Public

3524254 - A server error has occured - Recruiting Posting

Symptom

On October 1st CET afternoon a second major outage of Recruiting Posting applications occured. Customer can experience the following symptoms :

Clicking on "Post job" and get "A server error has occurred"

Clicking on Manage Recruiting Posting and get "503 Service Temporary Unavailable".

"Post Job" and "Job Status Table completely disappeared.

Environment

SAP SuccessFactors Recruiting Posting

Resolution

Please see hereafter the current status of the investigation and resolution : Issue is now resolved since 9:57:20 CET. A full restore of our Database was performed and resolved the issue.

Current action from our Operation team is to work on the restoration of our backup database and to provide full RCA on the outage.

This KBA will be updated with further update.

Keywords

RPO, A server error has occured, error; 503 , KBA , LOD-SF-RPO-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors Recruiting Posting all versions