SAP Knowledge Base Article - Preview

3524355 - Unable to View Premise Details in SAP Service Cloud Version 2

Symptom

  • Users are unable to view Premise details associated with a customer in SAP Service Cloud Version 2.
  • The issue arises when accessing Premise details from the Customer's Entities section.
  • This impacts the productivity of Customer Service Representatives (CSRs), as they need to navigate from Agent Desktop/Customer Hub to Premises or perform a Global Search, which is time-consuming.


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Environment

  • SAP Service Cloud Version 2.1.0
  • SAP Sales Cloud Version 2.1.0
  • Utilities for SAP Sales/Service Cloud

Product

SAP Service Cloud Version 2 all versions

Keywords

SAP Service Cloud Version 2, Premise details, Customer's Entities, Agent Desktop, Customer Hub, Premises, Global search, Productivity, Customer Service Representatives, Premise details, SAP Service Cloud V2, missing replication, Customer Entities, Quick View, Detailed View, Agent Desktop, Customer Hub, CSR productivity, entity replication, premise view  , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem

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