SAP Knowledge Base Article - Preview

3524370 - Where can an SAP Fieldglass customer find the Service Level Agreements (SLA)

Symptom

  • Where can I find the Support Schedule for Cloud Services document for SAP Fieldglass?
  • I would like to see priority and response levels for support cases
  • My account receives SAP Enterprise Support, where can I find what this includes?
  • Where can I see the support agreement for SAP Fieldglass?


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Product

SAP Fieldglass Vendor Management System all versions

Keywords

SLA, Service levels, priority, priorities , KBA , BNS-FG-SBP-FYI , Support Best Practices - Information , How To

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