SAP Knowledge Base Article - Public

3524431 - Outlook Server Side Integration Add-in Shows The Employee UUID Instead Of The Name

Symptom

When searching on the Owner field on server side add-in, it is showing the UUID instead of the employee names.

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Open Outlook.
2. Open server side panel.
3. Select + button.
4. Select Contact.
5. Scroll down to field "Owner"
6. Start typing a name, e.g. "ABC".
7. Note that the system is showing the ID instead of the name.

Cause

This behavior may occur if the first field in the Employee section of the Add-in's customization for the basic view is left empty.

Resolution

Please review the EmployeeBasicData section.
If the first field is empty, they should select an appropriate field.

Keywords

SSI; UUID; Label; Name; Code; Employee; ID; C4C , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2408