3524519 - Own 'Forgot Password' email template is not used during SuccessFactors login through IAS

A new custom email template set was created with "On-Behalf Registration" template and "Forgot Password" template.

For SuccessFactors Onboarding activation email a customer own email template set was configured as of online help "Configuring Activation Email Template in Identity Authentication Service (IAS)" (usage of ias.onboardee.email.template.id.attribute) to use the 'On-Behalf Registration' template of the customer own email template set. This is working as expected.

However the email template 'Forgot Password' of the customer own email template set is not being used during "Forgot Password" option. Instead the default template is being sent to users.

• Identity Authentication Service
• SuccessFactors Onboarding

Identity Authentication Service, SuccessFactors Onboarding, custom email template, default email template, Forgot Password, On-Behalf Registration, onboarding module, email template not working, ias.onboardee.email.template.id.attribute , KBA , BC-IAM-IDS , Identity Authentication Service , Problem