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SAP Knowledge Base Article - PreviewSymptom
You notice that, after adding a custom party role to a standard or custom party schema for cases, the determination step From Business Rules is grayed out and cannot be set as Active.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Case, Cases, Party, Party Role, Custom Party, Custom Party Role, Custom Party Schema, Schema, Party Schema, Determination, Determination Step, Step, Unable, Activate, Active, SAP Service Cloud Version 2, Version 2, V2, From Business Rules, Rules, Business Rules, Grayed Out, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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