SAP Knowledge Base Article - Public

3524749 - Cannot Upload Attachments Using Data Import and Export

Symptom

Unable to upload attachments using Data Impex.

Environment

SAP Sales Cloud V2
SAP Service Cloud V2

Reproducing the Issue

1. Go to Settings > All Settings
2. Search for Data Import & Export
3. Select Import > Create > Select Case as Entity
4. Click on View Entity List.
5. There is no option for Attachments.

Resolution

Currently attachments present in the templates cannot be imported via Data Import and Export. You can check further details in the Help Portal

As an alternative, it's possible to use the API calls to upload while this feature is not deployed (KBA: How to Create Attachments Via Document Service API?)

Keywords

Data Impex, Import, Upload, Attachment, Export, API , KBA , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0