SAP Knowledge Base Article - Preview

3524785 - Account login shows error 401020 (Login Failed Captcha Required) but reCAPTCHA widget does not appear

Symptom

Account login shows error 401020 (Login Failed Captcha Required) but reCAPTCHA widget does not appear for users to complete the log flow.


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Environment

  • SAP Customer Data Cloud
  • Risk-Based Authentication (RBA)

Product

SAP Customer Data Cloud all versions

Keywords

rba, risk, based, authentication, recaptcha, captcha, widget, icon, error, login, account, 401020, gigya, cdc, failed, captcha, google, script, sdk, js, api.js, api , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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