SAP Knowledge Base Article - Public

3524865 - "No Access to SMP" while downloading SAP Cloud Print Manager appears

Symptom

A message stating 'No access to SMP' appears while downloading the Cloud Print Manager.

(SMP refers to SAP Service Marketplace.)

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Open the workcenter Application and User Management.
  2. Navigate to the View Download.
  3. Click on the Cloud Print Manager tile.
  4. The error appears.

Cause

A patch for the SAP Cloud Print Manager in Business ByDesign has been applied. This behavior is expected due to the underlying technical infrastructure.

Resolution

While waiting for SAP to provide a hotfix, you can find an alternative download option below.

SAP Service Market Place

Keywords

Cloud Print Manager, CPM, No access to SMP, download CPM, not working , KBA , AP-RC-OUT , Output Management , Known Error

Product

SAP Business ByDesign all versions