SAP Knowledge Base Article - Public

3525100 - I-9 Reverification is being assigned to incorrect Responsible User - Onboarding

Symptom

I-9 Reverification was not assigned to the correct responsible user. 

i.e. Reverification task should be assigned to the HR, but was trigger to the Manager instead. Manager is seeing the tile on their Home Page.

Environment

SAP SuccessFactors Onboarding

Cause

Reverification was triggered previously to changes made into business rule.

Resolution

If changes in I-9 Business Rule or the dynamic group was recently made, tasks triggered previous to this change won't be impacted.

In order to correct it, please retrigger the task: Manage Data >  Create New > Trigger I-9 flow (trigger type = I-9 reverification).

Obs: Changing the responsible user manually in Manage Data > Compliance Process Responsible Object doesn't work, it can be saved as the responsible user, but it won't reflect in the task. New responsible user won't see task tile on their Home Page.

Keywords

I9, I-9, reverification, task, tile, home page, wrong, incorrect, responsible, user, Onboarding, OBX , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions