SAP Knowledge Base Article - Preview

3525142 - Issue with Deactivating Email Addresses in SAP Cloud for Customer

Symptom

After deactivation, the email address (Email Channel) still appears as active in the list of email addresses, and the "Deactivate" button is grayed out


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Environment

SAP Cloud for Customer

Keywords

Email Address, Deactivation, Active, Tickets, Email Channel, Inactive , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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