Symptom
Close Date and Start Date in the Advanced Filter in Guided Selling are not working when only selecting one Date from the Calendar
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Open Navigation Menu
- Open Guided Selling
- Click on Filter
- Enter a date in Start Date or Close Date field (example)
- The respective field is highlighted in 'RED'
Cause
This is because the fields have 'Select date range'.
Resolution
To use single Date (Start Date = 01/01/9999):
- Click the 'Define Conditions' button.
- Select field name: Start Date
- (Is) - 01/01/9999
- You can also choose other operators - Greater than, Less than, Between, etc
Keywords
start, close, date, operator, range, filter, single , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0