SAP Knowledge Base Article - Public

3525352 - Close Date and Start Date in the Advanced Filter in Guided Selling

Symptom

Close Date and Start Date in the Advanced Filter in Guided Selling are not working when only selecting one Date from the Calendar

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Open Navigation Menu
  2. Open Guided Selling
  3. Click on Filter
  4. Enter a date in Start Date or Close Date field (example)
  5. The respective field is highlighted in 'RED'

Cause

This is because the fields have 'Select date range'. 

Resolution

To use single Date (Start Date = 01/01/9999):

  1. Click the 'Define Conditions' button. 
  2. Select field name: Start Date
  3. (Is) - 01/01/9999
  4. You can also choose other operators - Greater than, Less than, Between, etc

Keywords

start, close, date, operator, range, filter, single , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0