SAP Knowledge Base Article - Public

3525392 - Opportunity Create (+) button not visible when opening Guided Selling

Symptom

Opportunity Create (+) button not visible when opening Guided Selling

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Open Navigation Menu
  2. Open Guided Selling
  3. Create button is not visible
  4. Click User Menu
  5. Click Start Adaptation
  6. Hover over Actions section and click the pencil icon
  7. New is also not hidden

Cause

sap.crm.service.opportunityService is not added in the respective Business Role

Resolution

  1. Click User Menu
  2. Click on Settings
  3. Go to All Settings
  4. Under 'Users and Control', click 'Roles'
  5. Open the affected Role
  6. Under Business Services section, click on + icon
  7. Check Opportunity: sap.crm.service.opportunityService
  8. Click Add

Keywords

opp, create, not visible, hidden, guided selling, hide, plus, + , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0