3525578 - Hierarchy of Department in Company Structure Overview in SAP SuccessFactors Employee Central is not displayed

Even though the parent and child relationship of Department is configured in Manage Data, in Company Structure Overview, all Departments are visible at the same level with no parent and child relationship displayed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Employee Central

• Navigate to Manage Data
• Create parent and child relationship between two departments

• Navigate to Company Structure Overview and search for the child department
• Click on Up One Level
• Note that all departments are displayed at the same level with no hierarchy displayed

The issue arises due to the lack of an association for such purpose via Manage Data-> Company Structure Definition

Two additional steps must be followed apart from configuring the parent and child relationship of Department

1. Navigate to Manage Data->Company Structure Definition and configure a parent and child relationship association as below

2.Make sure to click on department in the two options popping up after clicking on Up One Level in Company Structure Overview

Department, Division, Business unit, Legal entity, Parent and Child Relationship, Company Structure Definition, Manage Data, Hierarchy not displayed, Level not displayed , KBA , LOD-SF-EC-CSO , Company Structure Overview , How To