SAP Knowledge Base Article - Preview

3525607 - Profile unable to re-enter CX Journey post expiry in SAP Customer Data Platform

Symptom

Based on the product documentation it was expected that the profile should re-enter the journey as it still matched the journey entry criteria.

However, the profile did not re-enter the journey.


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Environment

SAP Customer Data Platform

Product

SAP Customer Data Platform all versions

Keywords

gigya, CDP, SAP Customer Data Platform, CX Journey, journey, Profile, enter, Re-enter, expire, Expiry, Entry Criteria, Journey Entry, Expiration Date, documentation , KBA , CEC-CDP , SAP Customer Data Platform , How To

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