3525996 - Agent Desktop Error: Unauthorized Access When Saving Notes

• Error: "Write Access Not Authorized for This User" During Interaction Log Creation in Agent Desktop
• Users encounter the error message: "Write access not authorized for this user" when creating an interaction log or after accepting an inbound phone call.
• This error prevents users from successfully logging the interaction or accepting the phone call.

• SAP Service Cloud Version 2.1.0
• SAP Sales Cloud Version 2.1.0
• Agent Desktop Add-On

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