SAP Knowledge Base Article - Public

3526133 - 404 Error for Content with AICC Wrapper in Mobile Browser

Symptom

  • When attempting to launch content in mobile browser, 404 error occurs.
  • The issue occurs only when AICC wrapper is enabled and there are special characters in content file name.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the LMS through a mobile browser.
  2. Attempt to launch a content with AICC wrapper enabled.
  3. 404 error occurs.

Cause

The issue arises due to the combination of AICC wrapper and special characters in the content URL. When the content URL contains special characters and the AICC wrapper is used, the content fails to load on mobile browsers.

Resolution

This will be fixed in 2505 release.

Until then, please disable AICC or remove special character in file name and import again.

Keywords

KI2405,SAP SuccessFactors, Learning Management System, LMS, mobile browser, MP4 file, AICC wrapper, special characters, content URL, SFTP server. , KBA , LOD-SF-LMS-CNT , Content , Known Error

Product

SAP SuccessFactors Learning 2405