SAP Knowledge Base Article - Public

3526250 - Failure to Register Class Due to Import Data Tool Error

Symptom

The import data tool fails for class registration, resulting in an error message: "The entity could not be added because the system failed to import it. Please import again the entities that failed."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login and go to Learning Administration>Import data
  2. Choose "Registration" and upload the template
  3. Submit the job and download result once completed
  4. Note in the downloaded file, there is error message: "The entity could not be added because the system failed to import it. Please import again the entities that failed."

Cause

The Scheduled Offering ID/User ID are formatted as text in the template file.

Resolution

  1. Remove the text format from the Scheduled Offering ID/User ID.
  2. Convert both columns to numbers.
  3. Retry the import process.

Keywords

Import Data Tool, Class Registration, Error, Entity Not Added, Import Failure, Scheduled Offering ID, User ID, Text Format, Number Conversion. , KBA , LOD-SF-LMS-IRT , Instance Refresh Tool , Problem

Product

SAP SuccessFactors Learning all versions