Symptom
The import data tool fails for class registration, resulting in an error message: "The entity could not be added because the system failed to import it. Please import again the entities that failed."
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Login and go to Learning Administration>Import data
- Choose "Registration" and upload the template
- Submit the job and download result once completed
- Note in the downloaded file, there is error message: "The entity could not be added because the system failed to import it. Please import again the entities that failed."
Cause
The Scheduled Offering ID/User ID are formatted as text in the template file.
Resolution
- Remove the text format from the Scheduled Offering ID/User ID.
- Convert both columns to numbers.
- Retry the import process.
Keywords
Import Data Tool, Class Registration, Error, Entity Not Added, Import Failure, Scheduled Offering ID, User ID, Text Format, Number Conversion. , KBA , LOD-SF-LMS-IRT , Instance Refresh Tool , Problem
Product
SAP SuccessFactors Learning all versions
SAP Knowledge Base Article - Public