Symptom
The Import Data tool fails for class registration, resulting in an error message: "The entity could not be added because the system failed to import it. Please import again the entities that failed."
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Log into HCM and navigate to and go to Learning Administration > System Administration > System Management Tools > Import Data > Action: Import Data >
- At 'Entity Type', choose "Registration" and upload the file with the necessary data >
- Submit the job and download result once completed >
- Note in the downloaded file, there is error message: "The entity could not be added because the system failed to import it. Please import again the entities that failed."
Cause
The Scheduled Offering ID and/or User ID columns have the wrong format in the file.
- To validate a cell's format, please refer to the KBA 3524611 - Import Tool Failing: The entity could not be added because the system failed to import it. Please import again the entities that failed.
Resolution
Please make sure to keep each column's default format. That is, when adding data to the import file, please make sure to keep the cells in the same format as when the template was downloaded.
For example, for the User ID column the default format is Text.
See Also
Keywords
Import Data Tool, Class Registration, Error, Entity Not Added, Import Failure, Scheduled Offering ID, User ID, Text Format, Number Conversion. , KBA , LOD-SF-LMS-IMP , Import Data Tool , Problem
SAP Knowledge Base Article - Public