3526311 - Applicant Snapshot Update Error

Users are getting a generic error when attempting to update Profile Information fields for forwarded candidates on the Latest Workbench. There is no issue on the Legacy Workbench.

SAP SuccessFactors Recruiting

This is because the same custom mandatory field is defined in both "Application Template" and "Candidate Profile Template" but the new applicant workbench is only honoring read and edit permission of the Application Template. If the "read & edit" permissions are not well defined for the user trying to access the application, he will get the generic error. 

There are 2 solutions to resolve this issue : 

• Grant your users read and edit permissions on the custom field in the application template so that the field is visible to them in the Application Information portlet. If you have multistage applications enabled, you also want to grant them permission in the job requisition template.

• Remove the custom field from the application template altogether, and keep it only in the candidate profile template. That way, the custom field only shows up in the Profile Information portlet.

https://help.sap.com/docs/SAP_SUCCESSFACTORS_RECRUITING/8477193265ea4172a1dda118505ca631/70e62ec178f74d8580103fdd49d7a22f.html

RCM, Applicant Snapshot Update Error, UXR, New Applicant Workbench , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem