SAP Knowledge Base Article - Public

3526326 - Inactive badges visible in Mobile App when nominating - Employee Central

Symptom

  • In the SAP SuccessFactors Mobile App, inactive badges are visible in the badge nomination selection list.
  • If an inactive badge is selected, the user can proceed through the badge giving wizard and give an inactive badge nomination.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM

Reproducing the Issue

  1. Access the SAP SuccessFactors Mobile App.
  2. Search for an employee.
  3. Select the employee.
  4. On the three horizontal dot button, select 'Actions'.
  5. Select 'Give Badge'.
  6. In the Badge selection list, inactive badges are shown along with active badges.
  7. If you select an inactive badge, you can add nomination comment and send normally.

Cause

Based on our investigation with Engineering Team, there is a parameter available to determine whether a badge is enabled or not, as there is no specific identifier to indicate an inactive badge.

So, it's necessary to filter out "Inactive" badge type.

Resolution

The solution of this issue is planned to be addressed in 1H 2025 Release.

See Also

Guide:

KBAs:

Keywords

INC9661890, MOB-90707, Mobile App, Inactive Badges, Badge Nominations, Badge Selection, background, give a badge, active badge, employee central, employee profile, successfactors, SF, EC, EP , KBA , LOD-SF-EC-MOB , Employee Central Mobile , LOD-SF-EC , Employee Central , LOD-SF-EP , People Profile , LOD-SF-EP-MOB , Mobile , LOD-SF-EP-BGD , Background Elements , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions