Symptom
After completing a system refresh, the refresh completed with a warning:
The tenant copy in Blob Storage Service (BSS) has the following status: Failed. This activity is to copy the compensation blob in BSS from a source instance to a target instance
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Compensation Management
Reproducing the Issue
- Complete manual refresh following steps from Using the Instance Refresh Tool - Instance Refresh Overview or submit support request for scheduled refresh
- Navigate to Company Settings > Instance Refresh
- Select Full Copy (Instance Refresh) > Next
- Locate refresh job which shows Completed with Warnings
- Under the Actions column, select the ellipses > Download Log
- Error message is present
Cause
The refresh fails to copy related compensation audits or soft-deleted data from the source instance to the target instance
Resolution
As a customer, you do not have access to Provisioning. Please engage a Certified Partner or SuccessFactors Product Support to assist.
If you do not have an implementation partner, create a case for SuccessFactors Product Support with the following:
- Target Company ID (where to apply changes):
- Source Company Environment type: production or preview
- Source Company Datacenter (URL of your login screen):
- Source Company ID:
In the target instance of the refresh, please follow the below steps to run a Provisioning job:
- Navigate to company ID
- Select Manage Scheduled Jobs
- Select Create New Job
- Populate the following:
- Job Type: Document Management Service Tenant Copy Job
- Job Parameters:
- Domain for jenkins job.: cmp
- Source environment for jenkins job: enter prod or prev
- Source datacenter for jenkins job.: [datacenter in format dc##]
- Source company id for jenkins job.: [company ID]
- Populate all other applicable details
- Select Create Job
- Locate the job and under the Actions column, select the Select dropdown > Run It Now
See Also
Keywords
success factors, SF, SFSF, refreshes, instances, platform, cmp, rebuild, re fresh, re build, PLT-83249, CAO-1182 , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , LOD-SF-PLT-REF , Instance Refresh , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem