SAP Knowledge Base Article - Public

3526501 - Instance Refresh Warning: The tenant copy in Blob Storage Service (BSS) has the following status: Failed. This activity is to copy the compensation blob in BSS from a source instance to a target instance.

Symptom

After completing a system refresh, the refresh completed with a warning:

The tenant copy in Blob Storage Service (BSS) has the following status: Failed. This activity is to copy the compensation blob in BSS from a source instance to a target instance

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Compensation Management

Reproducing the Issue

  1. Complete manual refresh following steps from Using the Instance Refresh Tool - Instance Refresh Overview or submit support request for scheduled refresh
  2. Navigate to Company Settings > Instance Refresh
  3. Select Full Copy (Instance Refresh) > Next
  4. Locate refresh job which shows Completed with Warnings
  5. Under the Actions column, select the ellipses > Download Log
  6. Error message is present

Cause

The refresh fails to copy related compensation audits or soft-deleted data from the source instance to the target instance

Resolution

As a customer, you do not have access to Provisioning. Please engage a Certified Partner or SuccessFactors Product Support to assist.

If you do not have an implementation partner, create a case for SuccessFactors Product Support with the following:

  • Target Company ID (where to apply changes):
  • Source Company Environment type: production or preview
  • Source Company Datacenter (URL of your login screen):
  • Source Company ID:

In the target instance of the refresh, please follow the below steps to run a Provisioning job:

  1. Navigate to company ID
  2. Select Manage Scheduled Jobs
  3. Select Create New Job
  4. Populate the following:
    • Job Type: Document Management Service Tenant Copy Job
    • Job Parameters:
      • Domain for jenkins job.: cmp
      • Source environment for jenkins job: enter prod or prev
      • Source datacenter for jenkins job.: [datacenter in format dc##]
      • Source company id for jenkins job.: [company ID]
  5. Populate all other applicable details
  6. Select Create Job
  7. Locate the job and under the Actions column, select the Select dropdown > Run It Now

See Also

Using the Instance Refresh Tool - Instance Refresh Overview

Keywords

success factors, SF, SFSF, refreshes, instances, platform, cmp, rebuild, re fresh, re build, PLT-83249, CAO-1182 , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , LOD-SF-PLT-REF , Instance Refresh , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Suite all versions