3526509 - Unable to Search Attendees by E-Mail with Advanced Search for Add Multiple Attendees

You try to search attendees for a Visit by using the E-mail field in Advanced Search of Add Multiple Attendees when you create a Visit, however you are not able to find some attendees.

SAP Cloud for Customer

1. Go to the Visit work center
2. Go to the Visit work center view
3. Click Create
4. Click Add Multiple Attendees
5. Click Advanced Search
6. Put name@sap.com in the E-Mail field (Where name@sap.com is an e-mail address of an employee)
7. Click Go

Result: No data is displayed.

It searches for the E-mail ID in BUSINESS_PARTNER_RELATIONSHIP contact details. It means it only searches for the main Contact e-mail of an Account to add the Account as an attendee.

Note

This is a scenario when creating a new Visit. If you search Attendees by e-mail in an existing Visit, the behaviour is different. Refer to KBA 3528565 - Unable to Search Attendees by E-Mail with Advanced Search for Add Multiple Attendees in Attendees Facet of Visit.

This is an expected system behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud

• KBA 3528565 - Unable to Search Attendees by E-Mail with Advanced Search for Add Multiple Attendees in Attendees Facet of Visit
• KBA 3475641 - Functionality Currently not Available

advanced search, multiple attendees, visit, e-mail, email , KBA , LOD-CRM-ACT , Activities , Problem