SAP Knowledge Base Article - Preview

3526517 - How To Add the Time Recording Section to the Case Header

Symptom

You activated the Time Log feature for your cases in the SAP Service Cloud Version 2 system and added the required services to your user business role, however, you still do not see the section Time Recording on the header of your cases.


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Case, Cases, Case Header, Header, Time Log, Time Log Tracker, Tracker, Time, Log, Time Recording, Section, How To, V2, Version 2, SAP Service Cloud Version 2, Add, Mark as Visible,  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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