SAP Knowledge Base Article - Public

3526588 - 'For non-residents only-Country of Permanent Residence' dropdown field is blank on TD1 2024 Personal Tax Credits Return - Onboarding

Symptom

The “For non-residents only-Country of Permanent Residence” dropdown field on the TD1 2024 Personal Tax Credits Return is blank during the 'Complete Your Compliance Form'.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access to instance as onboardee
  2. Click Your Onboarding Checklist card
  3. Go to TD1 2024 Personal Tax Credits Return form
  4. The dropdown field 'For non-residents only - Country of Permanent Residence' is blank.

Cause

Picklist Id 'ComplianceCountry' does not exist in Picklist Center.

Resolution

  1. Download the "Country_State_PicklistData.zip" from KBA-2981174 as mentioned in the attachments section and import it using Import and Export Data.
  2. Open the picklist.csv followed by picklist-values.csv and to have the picklistId as 'ComplianceCountry'.
  3. Activate the picklist, and the values will appear in the dropdown.

How to find the picklist Id:

  1. Navigate to Manage data
  2. Choose Compliance Form and select the assigned form
  3. Scroll down to metadataForFormFields and find CountryOfPermanentResidence
  4. Click Details
  5. Observe that the picklist Id mapped is 'ComplianceCountry'.
  6. Navigate to Picklist Center and observe that there is no such picklist.

See Also

2981174 - United States Compliance Forms Configuration Pre-Requisites - Onboarding

Keywords

SAP SuccessFactors Onboarding, Canadian Compliance, TD1 2024 Personal Tax Credits Return, Country of Permanent Residence, blank dropdown, Compliance Form, picklist Id, Picklist Center, metadataForFormFields, Country_State_PicklistData.zip, Import and Export Data , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions