SAP Knowledge Base Article - Preview

3526602 - Distinct Time for Processing Time and Total Time of Time Log Tracker in Case

Symptom

You notice that for a particular case in your SAP Service Cloud Version 2 system, the Processing Time and the Total Time differs and you would like to understand what each of these times mean.


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Time, Time Recording, Time Log Tracker, Processing, Processing Time, Total, Total Time, Difference, Case, Case Details, Case Detail View, Case View, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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