Symptom
You notice that for a particular case in your SAP Service Cloud Version 2 system, the Processing Time and the Total Time differs and you would like to understand what each of these times mean.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Time, Time Recording, Time Log Tracker, Processing, Processing Time, Total, Total Time, Difference, Case, Case Details, Case Detail View, Case View, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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