SAP Knowledge Base Article - Public

3526651 - Application Error when accessing Team Calibration Summary tile

Symptom

  • An application error occurs when trying to access the Team Calibration Summary Tile from home page.
  • The error message displayed is: "An application error occurred. Please try again later, or notify support if the issue keeps occurring."

Environment

SuccessFactors Calibration



Reproducing the Issue

  1. Proxy as a user with subordinates .
  2. Click on To-do notifications.
  3. Click on the "Team calibration summary" tile.
  4. Attempt to access the calibration session.
  5. The application error occurs.
  6. Clicking on OK allows the page to load normally.

Cause

It is due to Presentation module not enabled in the instance.. The feature 'Team Calibration Summary' belongs to Presentation module, it should not be visible if Presentation module is not enabled in provisioning.

Resolution

After b2411 release, it will not generate the To-do item if Presentation module is not enabled.

Keywords

SAP SuccessFactors, Team Calibration Summary, Application Error, To-do notifications, Calibration session, Presentation, Home tile. , KBA , LOD-SF-CAL-EML , Emails, Notification & Alerts , Problem

Product

SAP SuccessFactors Performance & Goals all versions