SAP Knowledge Base Article - Public

3526899 - Not possible to open produt rule

Symptom

Edition of product rule are not loading properly on CPQ Setup, loading for long time and returning empty information.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Create one product rule which disallow a value
  2. Change the attribute name
  3. Try to open the rule
  4. Error is thrown.

Cause

This is a bug on the application. It occurs when visibility restriction is used to disallow a value. When changing the attribute name, the rule cannot be opened anymore.

Resolution

Workaround is to return the attribute name to previous value.

Release version is yet to be announced.

Keywords

Bug, CPQ, Rule, Product, Configuration , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2024