3527014 - Unable To Save External ID In Registered Product

When a new Registered Product is created and an External ID is maintained, the value is not saved in the field after creation.

1. From the Navigation Menu, go to Registered Products.
2. Click on the Create (+) button.
3. In the Create Registered Product pop-up, enter values in all mandatory fields and populate the External ID field as well with a value.
4. Click on Save and Open.

Notice that in detail view of newly created Registered Product, the External ID field value is empty.

This is the current designed behavior of the system. External ID is intended to be used for SAP provided standard integration between SAP systems.

For integration with a third-party system or any other use-case, it is recommended to use an extension field to store the External ID field value.

3517470 - Extension field doesn't keep value after save

External ID, Registered Product, Save, Empty, Blank, Extension , KBA , CEC-CRM-RPD , Registered Products for SAP Sales/Service Cloud , CEC-CRM-IP , Installation Points for SAP Sales/Service Cloud , CEC-CRM-IB , Installed Base for SAP Sales/Service Cloud , Problem