SAP Knowledge Base Article - Preview

3527091 - eSAC Authentication Error: It seems that you don't have an active account (C4C)

Symptom

You have configured Embedded SAP Analytics Cloud (eSAC) in Cloud for Customer but when accessing the stories, you see the below error:

"It seems that you don't have an active account
Please contact your system administrator and ensure you have an active account on this system."


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Environment

  • SAP Cloud for Customer
  • SAP Analytics Cloud, embedded edition

Product

SAP Analytics Cloud, embedded edition all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

SAC, case-sensitive, uppercase, lowercase, subject, identifier , KBA , AP-RC-ANA-SAC , C4C, ByD: SAC Integration , Problem

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