SAP Knowledge Base Article - Preview

3527181 - Template Selection Quick View Does Not Display Templates in Cases

Symptom

When trying to add a template to an email within a case, you notice that the Template Selection Quick View does not display any templates and it keeps loading.


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Template, Templates, Not Displayed, Not Displaying, Missing, Empty, Template Selection, Case, Email, Add Template, Cases, Template Selection Quick View, Quick View, SAP Service Cloud Version 2, Version 2, V2, App, Business Service, sap.crm.templateservice.uiapp.template, sap.crm.service.templateService, Business Role, Role, User, Access, Access Rights, , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , How To

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