SAP Knowledge Base Article - Public

3527407 - NHDR Card Visibility Issue Post Task Completion or Cancellation on Homepage

Symptom

  • NHDR card remains visible on the homepage even after the completion or cancellation of the associated task.
  • Task is not visible in the To-Do list.
  • Task is shown as completed on the onboarding dashboard.
  • Task cannot be found in BPE Manage User Task.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Cause

The issue is caused by a defect.
It is intermittent issue

Resolution

  1. Engineering teams are working on a permanent fix for this issue.
  2. The fix is being tracked under OBX-35749, but there is no confirmed timeline for the fix as it requires the involvement of multiple teams.
  3. As a workaround, a script can be run to remove the cards.
  4. This issue is intermittent, so a support ticket should be opened to remove the cards until a permanent fix is delivered.

Keywords

NHDR Card, Task Completion, Task Cancellation, Homepage, Onboarding 2.0, Tiles, OBX-35749 , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem

Product

SAP SuccessFactors Onboarding 2405