Symptom
Unable to sync an appointment with Google Meet instead of the Microsoft Teams.
Environment
- SAP Sales Cloud V2
- SAP Service Cloud V2
Reproducing the Issue
After creating an appointment there is no option to sync it with Google Meet, or create an appointment with the Meet URL.
Cause
This is the expected behavior. Google Meet is currently not supported.
Resolution
It's only possible to sync the appointments with Microsoft Teams.
Keywords
Google Meet, Microsoft Teams, Appointment, Sync , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0