SAP Knowledge Base Article - Public

3527616 - Not Possible to Sync Appointments with Google Meet

Symptom

Unable to sync an appointment with Google Meet instead of the Microsoft Teams.

Environment

  • SAP Sales Cloud V2
  • SAP Service Cloud V2

Reproducing the Issue

After creating an appointment there is no option to sync it with Google Meet, or create an appointment with the Meet URL.

Cause

This is the expected behavior. Google Meet is currently not supported.

Resolution

It's only possible to sync the appointments with Microsoft Teams. 

Keywords

Google Meet, Microsoft Teams, Appointment, Sync , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0