SAP Knowledge Base Article - Public

3527681 - Contact Name is not Fully Displayed for the Ship-To Address on the Sales Order

Symptom

When adding a contact to the Ship-To name field on a Sales Order, the Title, First and Last names of the contact are copied to the Additional Name fields with some characters missing.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Navigate to the Sales Orders workcenter.
  2. Go to the Sales Orders view.
  3. Search for the Sales Order ABC (ABC represents the ID of the Sales Order).
  4. Click on Edit.
  5. Click on View All.
  6. On the Ship-To section, click on Address Details.

The Additional Name fields do not show the complete name of the contact maintained for the Ship-To party. A part of it is truncated and therefore not displayed.

Cause

There is a character limit for the Additional Name fields on the Business ByDesign's system, which is:

Title (regardless its amount of characters) + 59 characters. 

This limitation works for all Additional Name fields together (Additional Name 1, 2, 3...). The sum of its characters must be within the limitation above.

Example:

The contact has the following attributes: 

Title: Mr.

First Name: 1234567890123456789012345678901234567890

Last Name: 1234567890123456789012345678901234567890

The Additional Name fields will show the following:

Additional Name 1: Mr.

Additional Name 2: 1234567890123456789012345678901234567890

Additional Name 3: 1234567890123456789

Which is the title and 59 more characters.

Resolution

This is the expected system behavior.

Keywords

address, address details, ship-to party, contact, additional name, sales order, truncated, title, not displayed, byd. , KBA , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions