Symptom
When adding a contact to the Ship-To name field on a Sales Order, the Title, First and Last names of the contact are copied to the Additional Name fields with some characters missing.
Environment
SAP Business ByDesign.
Reproducing the Issue
- Navigate to the Sales Orders workcenter.
- Go to the Sales Orders view.
- Search for the Sales Order ABC (ABC represents the ID of the Sales Order).
- Click on Edit.
- Click on View All.
- On the Ship-To section, click on Address Details.
The Additional Name fields do not show the complete name of the contact maintained for the Ship-To party. A part of it is truncated and therefore not displayed.
Cause
There is a character limit for the Additional Name fields on the Business ByDesign's system, which is:
Title (regardless its amount of characters) + 59 characters.
This limitation works for all Additional Name fields together (Additional Name 1, 2, 3...). The sum of its characters must be within the limitation above.
Example:
The contact has the following attributes:
Title: Mr.
First Name: 1234567890123456789012345678901234567890
Last Name: 1234567890123456789012345678901234567890
The Additional Name fields will show the following:
Additional Name 1: Mr.
Additional Name 2: 1234567890123456789012345678901234567890
Additional Name 3: 1234567890123456789
Which is the title and 59 more characters.
Resolution
This is the expected system behavior.
Keywords
address, address details, ship-to party, contact, additional name, sales order, truncated, title, not displayed, byd. , KBA , AP-SLO-SO , Sales Order , How To