3527741 - Serial Number Does Not Exist in Inventory

When using serial number XYZ in your logistics business, an unexpected error "Serial number XYZ does not exist in inventory" is reported. Based on the master data of serial number XYZ, the problem is related to the production order that previously used this serial number. The production confirmation for the make task has been reversed, but the Tagged Inventory Status is Issued to Production.

SAP Business ByDesign

1. Go to the Service Entitlements Work Center.
2. Navigate to the Registered Products View.
3. Search for the serial number XYZ.
4. Choose the Edit button.
5. In the General Tab, you notice the Tagged Inventory Status is Issued to Production.
6. Navigate to the Detailed Inventory Tracking Tab, you notice that the latest movement is a record for Production Lot.
7. Open the Production Lot.
8. Go to the Confirmations Tab, you notice that a Reversal Confirmation is created for the standard confirmation.

CASE 1: There is a supply task in the production process. The user only reversed the production confirmation for the make task and forgot to reverse the production confirmation for the materials in the supply task. 

CASE 2: This is a known bug in a scenario where the supply task does not exist in the production process. 

CASE 1: Once the user reverses the production confirmation for the supply task, the serial number XYZ will return to stock and can be used in other logistics operations. 

CASE 2: Our multiple development teams are working together for fixing the issue from code end. Due to the complexity of this business, we need to conduct a series of related tests, so the fix date has not been set. Until the issue is permanently resolved, the only work around is to correct the status from backend. Please create a case for the affected serial numbers and authorize SAP to do the necessary correction.

Serial Number Does Not Exist in Inventory, Reverse Confirmation, Issued to Production, Tagged Inventory Status, Detailed Inventory Tracking

KBA , AP-IP-INV , Inventory , AP-PE-LOT , Production Lot , Known Error