SAP Knowledge Base Article - Public

3527764 - Duplicate Notifications for Recommended People triggerred in SAP SuccessFactors Onboarding

Symptom

In SAP SuccessFactors Onboarding, the "New Recommended People Trigger" notification is sent twice.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Edit Recommended People task
  2. Remove the previous person
  3. Add a new person
  4. Go to Email Status and found 2 emails with (ONB) New Recommended People Trigger got triggered

Cause

Resolution

  1. The system is designed to send two notifications when remove the previous person and add a new person
  2. One notification is for the cancellation of the previous person and another notification is for the new person.
  3. If a new person is added without removing the previous person, only one notification is triggered.

See Also

Keywords

SAP SuccessFactors Onboarding, New Recommended People Trigger, duplicate notifications, notification sent twice, updating recommended people task. , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions